Just like you, we’re tracking the news around coronavirus (COVID-19), and we’re doing what we can to ensure everyone in our Roadie community stays safe — whether we’re at home, at work, or on the road.
Our delivery service will be critically important for people all across the country in the coming weeks. And while we’re making every effort to respond to that need, our first priority is — as always — the health and safety of our community.
We know some drivers are concerned about safety — and we get it. Protecting the most vulnerable members of our community is incredibly important right now, and we encourage you to do what’s best for you and your family.
Other drivers who feel healthy and well-informed about safety precautions want to maximize this opportunity to make money while there’s higher delivery demand than usual. For those drivers, we want to share information about what we’re doing to help keep you safe:
Remember, packages not people.
One reason drivers prefer Roadie is that they never have to put passengers in their vehicles. That’s especially true in this moment.
We’re encouraging senders to use Doorstep Delivery.
Our app makes it easy for senders to schedule contact-free deliveries. We’re encouraging senders to create Gigs with “Leave at Doorstep” in their delivery instructions whenever possible.
We’re empowering drivers to sign for signature-required Gigs.
If signature confirmation is absolutely required, we’re temporarily allowing you to sign yourself after you complete a delivery (and avoid handing off your phone to someone else).
We’ve improved routing for grouped Gigs.
With increased volume, we know many drivers will be delivering more Gigs than ever. The new Roadie Driver app makes it faster and easier to deliver multiple Gigs at once. To start using routes for multiple Gigs, download the new Roadie Driver app in the App Store or Google Play. You’ll need to delete the current Roadie app from your device, then you’ll see all your account info when you log in.
As always, please follow the CDC’s guidelines for hand-washing, disinfecting and sanitizing. And of course, please stay home if you’re feeling at all sick.
Thanks, and stay safe out there, folks.