Trust & Safety for Drivers
Stay safe driving with Roadie
Your safety is our top priority. That’s why our Trust & Safety team has created driver policies and features that focus on keeping you safe before, during, and after a Gig.
An app that’s got your back
Our Customer Support Team is available 24/7 for any questions or concerns you may have — so you can drive with peace of mind, all the time. That means focusing more on the good stuff and earning extra cash along the way.
Safety now and down the road
Drivers are a huge part of our Roadie community. That’s why we work hard every day to build a trusted platform that puts your safety and security first. From full transparency to secure payments, we want to make sure you feel comfortable and confident out there on the road.
Know Pickup and Dropoff
Delivering Gigs should be convenient for you, and that means knowing where you’re going ahead of time. Before offering on a Gig, you can see the pickup and dropoff locations right on the map.Transparent Pricing
Take the guesswork out of how much you’ll earn on each delivery. Upfront pricing makes it quick and easy to decide if a Gig works for you.Open Box Policy
You always have the right to know what you’re delivering. If the sender has packaged an item, our open box policy allows you to inspect a Gig before leaving with it.
Navigation From Start to Finish
You focus on driving, and we’ll show you how to get there. Our in-app navigation connects you with Waze or Google Maps to direct you from pickup to drop off with the push of a button.Pickup and Delivery Confirmation
Delivery signatures and photos let the sender know you’ve safely picked up and delivered a Gig. That way, you can show the condition of the item at every point of the process.24/7 Live Customer Support
We’re here if you need us before, during, or after a Gig. Call us 1-(470)-785-9787 or send a note to ask a question, voice a concern, or let us know how we’re doing.Anonymous Reviews and Feedback
After completing a Gig, you can anonymously rate the sender and send feedback directly to our team. Your honest reviews are essential in helping us continue to build a better platform for our community.Secure Payments via Direct Deposit
Getting paid is easy with direct deposit. We automatically charge the sender’s payment method on file, so there’s no need for cash exchange or unsecure offline payments.Gig History at Your Fingertips
We strive to be transparent with drivers, and that includes giving you all the information you need. Review your Gig and payment history for your own records and ease of mind in the Roadie App.
We care about your privacy
Maintaining the safety and privacy of your information is one of Roadie’s top priorities. Head over to our Privacy Policy page for a detailed look.
Here when you need us
Got questions? We have answers. Visit our Support Center to learn more about setting up your account, driving a Gig, or confirming a delivery. If you can’t find what you’re looking for there, connect with a human by reaching out to our 24/7 Live Customer Support team for help.