same day delivery for airline luggage

Reliable, scalable same-day delivery. Nationwide.

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A faster, nationally scalable lost luggage delivery service

  • Because Roadie taps into existing resources already on the road, our airport luggage transport service significantly cuts delivery times. In fact, airlines that partner with Roadie have seen 65 percent faster baggage delivery times on averageEven with sudden spikes in volume, luggage delivery times hold steady — and improve in most cases — regardless of changing weather, traffic patterns, or market size.

  • Nothing makes a trip worse than having the airline lose the luggage. But once Roadie enters a new market for airport luggage transport, airlines consistently see increases in customer satisfaction with the delivery experience. To date, our airline partner markets have had a boost in their customer satisfaction scores.

  • With over 150,000 drivers nationwide, Roadie empowers airline partners to create a uniform and streamlined process for delayed baggage delivery everywhere. Our luggage transport service, in turn, supports same-day delivery up to 100 miles in both big cities and smaller communities. That means airlines can delight customers with faster baggage delivery almost anywhere — from places like San Francisco to Lake Tahoe, Phoenix to Flagstaff, and even Memphis to Jackson, MS.

  • Slash airport luggage delivery times

    Because Roadie taps into existing resources already on the road, our airport luggage transport service significantly cuts delivery times. In fact, airlines that partner with Roadie have seen 65 percent faster baggage delivery times on averageEven with sudden spikes in volume, luggage delivery times hold steady — and improve in most cases — regardless of changing weather, traffic patterns, or market size.

  • Improve customer satisfaction scores

    Nothing makes a trip worse than having the airline lose the luggage. But once Roadie enters a new market for airport luggage transport, airlines consistently see increases in customer satisfaction with the delivery experience. To date, our airline partner markets have had a boost in their customer satisfaction scores.

  • Scale rush luggage delivery nationwide

    With over 150,000 drivers nationwide, Roadie empowers airline partners to create a uniform and streamlined process for delayed baggage delivery everywhere. Our luggage transport service, in turn, supports same-day delivery up to 100 miles in both big cities and smaller communities. That means airlines can delight customers with faster baggage delivery almost anywhere — from places like San Francisco to Lake Tahoe, Phoenix to Flagstaff, and even Memphis to Jackson, MS.

Enterprise-grade luggage transport service

Roadie provides airlines an all-in-one lost luggage delivery service that caters to the needs of executives, baggage agents, and passengers. As a result, airlines experience a seamless, more efficient process.

Background-checked drivers

Real-time tracking

Photo delivery confirmation

API integration

24/7 VIP customer support

Lost luggage transport service

Top U.S. airline scales delivery capacity by 600% in real-time

The Situation

In the summer of 2019, one airline partner experienced a disruption of baggage operations at two major hubs. Consistently rated as one of the best airlines for customer service, our partner quickly resolved the outage and needed to reunite travelers with their bags to ensure an inconvenient customer experience didn’t become a terrible one.

The Challenge

Historically, airlines rely on “daily sweep” luggage shipping companies that have limited flexibility, visibility, and scale. On days when bad weather or canceled flights increase volume, delivery times skyrocket because courier-style companies couldn’t add more delivery vans to their fleet.

The Result

Because Roadie taps into a crowdsourced network of drivers already on the road, we were able to instantly scale capacity in multiple markets across the country. As delayed bags arrived in their final destinations, the airline’s baggage service agents simply followed their usual process for sending bags with Roadie. As the deliveries were posted, more drivers were activated to complete them.

The airline’s customers received real-time tracking that they could view on any device and SMS updates as their bags were picked-up, in-transit and safely delivered. Even though missing their baggage on arrival was a hassle, customers were thankful for the clear, concise communication and rapid deliveries.