Finding the right lost luggage delivery service remains mission-critical for airlines that want to transform a mishap into a service recovery opportunity. And in doing so, fulfill its brand promise of excellent customer service.
Slash airport luggage delivery times
Because Roadie taps into existing resources already on the road, our airport luggage transport service significantly cuts delivery times. In fact, airlines that partner with Roadie have seen 65 percent faster baggage delivery times on average. Even with sudden spikes in volume, luggage delivery times hold steady — and improve in most cases — regardless of changing weather, traffic patterns, or market size.
Improve customer satisfaction scores
Nothing makes a trip worse than having the airline lose the luggage. But once Roadie enters a new market for airport luggage transport, airlines consistently see increases in customer satisfaction with the delivery experience. To date, our airline partner markets have had a boost in their customer satisfaction scores.
Scale rush luggage delivery nationwide
With over 120,000 drivers nationwide, Roadie empowers airline partners to create a uniform and streamlined process for delayed baggage delivery everywhere. Our luggage transport service, in turn, supports same-day delivery up to 100 miles in both big cities and smaller communities. That means airlines can delight customers with faster baggage delivery almost anywhere — from places like San Francisco to Lake Tahoe, Phoenix to Flagstaff, and even Memphis to Jackson, MS.