Airline Luggage Delivery

Reunite customers with delayed baggage faster & easier than ever before

Trusted By

A nationally scalable lost luggage delivery platform with results

Scale rush luggage delivery with a nationwide footprint

The Roadie network of independent drivers enables airlines to flex their delivery capacity on demand to handle spikes and lulls in delivery needs. And with a network covering more than 29,000 zip codes, scale operations from stations across the U.S.

Slash airport luggage delivery times

Our scalable solution and nationwide footprint give airlines a faster, easier way to reunite customers with delayed bags. Instead of waiting for courier sweeps, get bags on the road and back in customers’ hands in just a few hours.

Boost customer satisfaction scores

Increase NPS and overall customer satisfaction with high quality, reliable last mile solutions, with features that customers love – including real-time tracking, photo confirmed delivery and SMS updates.

Multiple delivery solutions
to make it happen

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2-hour delivery

Get matched on-demand with drivers when customers demand ultrafast delivery

Same-day delivery

Connect with 200,000 independent drivers that can deliver by the end of day up to 100 miles

Next-day delivery

Schedule orders for pick-up and delivery in advance

Routes and batching

Streamline pick-ups from high-volume locations while delivering quickly

Case Study

Roadie helps top U.S. airline scale delivery capacity by 600% in real-time

The Challenge

Consistently rated one of the best in customer service, a top airline needed to quickly reunite customers with their luggage after a baggage disruption at two major hubs. Historically, airlines rely on “daily sweep” luggage shipping companies that have limited flexibility, visibility, and scale. On days when bad weather or canceled flights increase volume, delivery times skyrocket because courier-style companies can’t add more delivery vans to their fleet.

The Solution

The airline partnered with Roadie to tap into a crowdsourced network of drivers already on the road. As delayed bags arrived at their final destinations, the airline’s baggage service agents simply followed their usual process for sending bags with Roadie.

The Results

Instantly scaled capacity nationwide
96% of bags delivered on-time
Bags were delivered in just over two hours, on average

Enterprise-grade luggage transport platform

24/7/365 Customer Support

Real people ready to help when you need them, including a dedicated account management team for enterprise customers.

On-Demand Delivery

Get matched on-demand with last mile drivers and gain the flexibility to handle variable volume, size, and distance.

Real-time tracking

Enjoy peace-of-mind with features like real-time tracking, signature confirmation and a photographic chain of custody.

Screened drivers

All drivers using Roadie’s platform are screened before getting matched with deliveries.

Photo delivery confirmation

Confirm delivery – and even share with customers – with photo confirmations.

Quick-launch API integration

Get seamless final-mile delivery with Roadie’s API. Integrate and launch in as few as 4 weeks.

Enterprise Resources

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Mar 11, 2024 Blog Post Will Walker

Creating a digital logistics ecosystem to better serve your customers

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How much does Roadie cost?
- Enjoy peace of mind with flat-rate pricing, based on your delivery route’s size, distance, urgency and pick-up location. Pricing starts as low as $7.50.
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Where is Roadie available?
- Today, the Roadie driver network supports delivery in all 50 states and to 97% of U.S. households. Reach out to our delivery experts to find out exactly how many of your locations are within the network area.
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How does Roadie compare to other delivery models?
- Unlike other solutions, Roadie enables you to launch and scale last-mile without sacrificing quality, margins or your data. With Roadie, you own the customer experience.
How long will it take to get set up?
- You can launch in days or weeks (not months). Our public API lets you create a seamless experience with white-labeled delivery and live tracking.
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Can Roadie handle volume spikes during peak?
- You can’t always forecast demand, but the Roadie model succeeds because it doesn’t need to. With Roadie, you can add delivery resources in real-time. As delivery volume goes up, the number of active drivers delivering within the system goes up as well — while delivery times and costs remain the same.

Transform your delivery with the nation's largest local same-day footprint

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