Same-day delivery isn’t a novel idea. But same-day delivery at scale is. The entire buying experience has been transformed by the “Amazon- ing” of the customer journey, and delivery is no exception.
The traditional same-day process for emergency use cases is highly manual and inefficient because they are one-offs in the larger logistics picture. But as e-commerce growth continues to fuel demand for urgent delivery, same-day at scale has to operate – and do so with fail-safe reliability – within the entire supply chain ecosystem.
Same-day delivery matters, and it matters that you can do it well at scale. Successful same-day programs go beyond identifying a delivery partner for each market. Same-day affects multiple components of the supply chain. Preparing your supply chain for same-day means taking a holistic approach to inventory visibility, management, customer experience and last-mile.