With some planning, you can launch on-demand delivery in days, not weeks.

Almost overnight, local delivery has changed from a convenience to an essential public service. Small brick and mortar stores are facing an existential crisis and for many, on-demand delivery is a lifeline.

But for independent shops without the deep pockets of their big-box competitors, meeting customer demand for on-demand delivery can be a daunting challenge. If you’re feeling a little like David vs. Goliath in the “local vs. low cost” retail war, this guide offers some useful tips on how to stay competitive.

Depending on the size and complexity of your business, launching a new delivery service can take a few days or a few weeks. Before you offer an on-demand option to your customers, it’s important for you and your team to know how your new delivery program will work. A little bit of pre-rollout prep will make a big difference in how well your new delivery program meets your business goals. Our goal, like yours, is to ensure delivery is helping you meet customer expectations and positioning your business for success – not just during the current crisis, but long into the future.

SMB Guide To Launching On-Demand Delivery 2020