In today’s hyper-competitive retail environment, store closures and retail bankruptcies have reached record highs.
At the same time, Amazon continues to gain market share and has made one-day shipping table stakes. Increasing consumer demand for same- and next-day delivery is putting retailers under enormous strain at a time when margins are razor-thin and labor shortages are taking a toll.
Increasing consumer demand for same- and next-day delivery is putting retailers under enormous strain at a time when margins are razor-thin and labor shortages are already taking a toll. Meeting this demand is complex; there’s no one-size-fits-all solution among existing delivery models. Traditional parcel shippers and trucking companies offer national coverage, but can’t address the urgent needs of today’s on-demand economy. Local couriers can help address urgency for retailers willing to accept higher costs, but add more complexity and reduce control over the customer experience. At the same time, many retailers are finding that the emerging field of alternative service providers such as Deliv and DoorDash are merely tech-enabled couriers with strict geographic footprints, narrow size restrictions, and a limited ability to flex when demand peaks.
Top performing retailers are learning that to take on Amazon, they need to offer a full menu of delivery options.
This white paper dives into how you can leverage crowdsourced delivery to fill in the gaps of your existing logistics network and reliably and efficiently give a variety of delivery windows to customers. You’ll see how crowdsourced delivery has benefited major retailers with:
- Increased customer satisfaction
- Increased revenue from saved sales
- Better retention and customer loyalty
Crowdsourced, on-the-way delivery is well-suited to augment an existing logistics infrastructure to offer high-quality urgent, same-day, and scheduled delivery support for items of all sizes.
By tapping into a non-commercial vehicle network, this model dynamically adds capacity without additional investment in expensive asset infrastructure, making it possible to enhance the delivery experience and ultimately improve the customer experience. This white paper explores the ways you can augment your existing logistics infrastructure with on-demand delivery and offer customers the right delivery option for each and every purchase.
When you’re ready to start offering on-demand and same-day delivery, we can help you prepare your supply chain for success.
