Walmart Gigs questions & answers

• Time limit: When you’re accepted for a Walmart Gig, you’ll need to head out ASAP, as is the case with all other Gigs. But with Walmart Gigs, please note you will have 1 hour to complete the delivery after you pick up the groceries from Walmart.
• Clean car requirement: Because you’re handling food, you’ll need to make sure your car is relatively clean — meaning, free of smoke, pet hair and dander, etc.
• Stay in your car at Pickup: A Walmart associate will come out to your car and they will load the groceries into your trunk or backseat, after they confirm the order number and customer name with you.
• Signature required: Once you hand over the groceries, as well as a Thank You card from Walmart, please get the Customer’s signature in the Roadie App before completing your Gig.

But when it comes to using your Roadie app, this should be like any other Gig. You’ll follow the instructions in the app as usual, tapping when you start, arrive at pickup, heading to the delivery location, collect the signature, and when you’re finished with the Gig.

• Make sure the car you’re driving is the one that’s listed on your profile.
• When you’re accepted for a Walmart Gig, you’ll need to head out ASAP. Then, you’ll have 1 hour to complete the delivery after you pick up the groceries from Walmart.
• When you arrive, there will be a designated parking area for grocery pickup. Follow the “Grocery Order Pickup” signs and park in a “Reserved Grocery Pickup Parking” spot. These should be marked with the color orange.
• For this pickup, you’ll actually be staying in your car. Once you tap “Arrived at Pickup Location,” a Walmart associate will get a notification. The associate will come out to you, confirm the order number and customer name, and then load the groceries into your trunk or backseat.
• You may be handling fragile and frozen items. They will be labeled.
• The Walmart associate will also hand you a Thank You card to give to the customer. You’ll need to hand that to the customer separately from the groceries.
• When you deliver the groceries, take them to the customer’s door, but don’t go inside.
• If the customer isn’t home, call them using your Roadie App. If you still can’t get in touch, wait 5 minutes, then call Roadie Support to start the Return Gig. When you get back to the Walmart store, call the number on the “Pickup” parking signs to let a store associate know you have arrived.
• If the customer wants to send an individual item back to the store, put them in touch with Walmart Customer Care at (800) 924-9206. Roadie Drivers do not need to return individual items.

When you arrive, there will be a designated parking area for grocery pickup. Follow the “Grocery Order Pickup” signs and park in a “Reserved Grocery Pickup Parking” spot. These should be marked with the color orange.

Remember to stay in your car once you’ve parked. When you tap “Arrived at Pickup Location” in your Roadie App, the Walmart associate will be notified, and they’ll come out to you.

Do you have the correct car listed on your profile? Walmart associates will be looking for the type of car you have listed, so make sure that’s up-to-date.

Call the number on the “Reserved Grocery Pickup Parking” sign to reach a Walmart associate inside the store.

Yes. Because you will be delivering food items, your car will need to be reasonably clean. This means free of smoke, pet hair and dander, etc. If a Walmart associate doesn’t think your car meets these standards, they may refuse to load the groceries into your car.

When you’re accepted for a Walmart Gig, you’ll need to head out ASAP, as is the case with all other Gigs. But with Walmart Gigs, please note you will have 1 hour to complete the delivery after you pick up the groceries from Walmart.

No. Please only take the groceries to the customer’s front door, but not inside their home.

• First, call the recipient using your Roadie app.
• If you can’t get in touch with anyone within 5 minutes, call Roadie Support to start your Return Gig.
• Immediately head back to Walmart with all of the groceries. Call the phone number on the parking signs for a Walmart associate to collect the returned order.

Drivers are not required to return individual items. If the customer is home, but wants to return an item for any reason, put them in touch with Walmart Customer Care for refunds or any other concerns at: (800) 924-9206.

Put the customer in touch with Walmart Customer Care for refunds or any other concerns at: (800) 924-9206.

No. You will need to contact the customer via the Roadie app, and if they are not home to receive the delivery within 5 minutes, you will need to contact Roadie Support to return the items to the Walmart store you picked them up from.