Retailers that don’t pay close attention to the performance of their delivery partners and platforms ultimately risk losing repeat business in a market where repeat business is already getting harder to win.

A recent survey of more than 1,000 online shoppers, conducted by Roadie and Studio by Informa TechTarget, found that delivery speed still remains an essential pitch in a retailer’s arsenal. 

And if the customer judges the retail experience as bad, the retailer may not get another chance. Nearly two-thirds of shoppers surveyed claim that one to four bad delivery experiences are enough to make them stop ordering from a retailer entirely. In this report, you'll learn:

• How a missed delivery promise can turn into a lost customer
• Delivery problems are retailer problems
• Package security isn’t just a loss-prevention challenge