What Information Do We Collect and How?
For instance, when you sign up to use our Services, you will create a user profile and may be required to give us:
- Mobile Phone Number
- Zip Code
- Vehicle information
- Scan of driver’s license (includes full name, address, personal details, photo)
- Auto insurance policy information
- Bank / ACH information
- Credit Card Number, expiration date & security code and or information regarding your PayPal, Google Wallet or other digital payment accounts
If you choose to upload photos when registering for or using our Services, these photos may be viewable by our Users and us. You may remove or update photos at any time by logging into your Roadie account.
Usage Information Gathered by Tracking Technologies. In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Services (“Usage Information”). Usage Information may include your browser, the URL that referred you to our Services or website, all of the areas within website that you visit, the time of day, and other information. You agree that we may use this Usage Information for our purposes, including to improve, enhance or adjust our Services. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device (“Device”) used to access our Services. We automatically assign a Device Identifier number to the device you use to access our Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat such information and an identifier as your Personal Information.
Roadie may use multiple methods to collect Usage Information including the technologies listed below. Roadie may also use other methods and additional technologies in the future.
Web Beacons. Web Beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to Cookies, and are used to track the online movements of web users. We may include Web Beacons in our web and mobile pages and messages. While Cookies are stored in your computer’s hard drive, Web Beacons are embedded invisibly. We use Web Beacon technologies to tell what us content contained on our websites or in our Services is effective and this allows us to create and manage our content better. We also use Web Beacon technologies to count Users of our Services, how many of the e-mails we send were opened and how many particular articles or links on our pages were actually viewed. Web Beacons allow us to monitor how you and other Users navigate our Services. We do not tie the information gathered by web beacons to any customers’ Personal Information.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Services. They are temporarily downloaded onto your device from our web server (or from a third party service provider), and are active only while you are connected to our Services. The code is deactivated and/or deleted after.
Information Collected Through Our Mobile App. Our Services are primarily provided through an application on your Device (“Mobile Application”). By signing up for and using our Services you agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications. We may associate your Mobile Application Usage Information with Personal Information you provide and, if we do so, we will treat the combined information as Personal Information.
If you use our Mobile Application it may automatically collect and store some or all of the following information from your mobile Device (“Mobile Device Information”), including without limitation:
- Your preferred language
- Your phone number or other Device Identifier assigned to your mobile device — such as the International Mobile Equipment Identity or the Mobile Equipment ID number
- The IP address of your mobile device
- The manufacturer and model of your mobile device
- Your mobile operating system
- The type of mobile Internet browsers you are using
- Your geolocation
- Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
- Information to allow us to personalize the services and content available through the Mobile Application
We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:
- To operate and improve our Mobile Applications, our Services, and create new services, and tools;
- To create aggregated and anonymized information to determine which Mobile Application features are most popular and useful to our Users, and for other statistical analyses;
- To customize the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application.
Geo-location Information. We also collect tracking and geo-location information as you use our Services, including, but not limited to geographic areas. If you are User of our Services, your device will send your GPS coordinates to our servers at any time our Application is ON. Users may opt to have our geo-location services on only while our Application is in use, either while driving for us or while our Services are otherwise in use by the User. We collect and use this information for many purposes, such as determining the charge for the Services requested by you, providing you with customer support, sending you promotions and offers, improving our Services, and for our other internal business purposes. Our Services may include features that allow you to share your information with other people (such as your family, friends or colleagues) if you choose.
For example, when you choose send something with a Driver, both the Driver and the Sender can see the GPS coordinates recorded by the Driver’s mobile phone for that particular trip, as well as certain information about the Driver, Sender and the goods being sent (“Package”) (such as the User’s name and photos and photos of the items being carried).
We also provide some of your Personal Information (such as your first name and your photo) to the Driver who accepts your request for pick-up, carry and drop-off so that the Driver may contact and find you and your package for a particular trip. Drivers and any companies for which Drivers work are also able to access a User of our Services information, including the User’s Personal Information and geo-location data.
Personal Information may also be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, uploaded photos, posted reviews or comments, or information about you or your experience that you choose to share with others through features which may be provided on our Services.
How Do We Use The Information We Collect?
Our foremost goal in collecting your Personal information or Usage Information is to provide you with the best experience possible when using our Services.
Personal Information and Usage Information. We will use your Personal Information and Usage Information to process your registration with our Services and to verify your information is valid and up-to-date. We use your Personal Information to communicate with you about our Services, respond to your inquiries, provide the Services you request, and manage your account. We will communicate with you by email, telephone, or SMS or text message, in accordance with your wishes.
We may use your Personal Information or Usage Information to provide you with information or services or process transactions that you have requested or agreed to receive such as electronic newsletters, or special offers or promotional materials on behalf of third parties or us. And we may use your Personal Information or Usage Information to improve our Services, customize your experience with our Services, or to serve you content that is most relevant to you; enable you to participate in a variety of our Services’ features such as online or mobile entry sweepstakes, contests or other promotions; contact you with regard to your use of our Services and changes to our Services and/or our Services’ policies.
Mobile App Information. We use the information collected from our Mobile Application to make sure you have the correct app version for your Device, troubleshoot and address issues with our Mobile Application and, as agreed to by you, marketing purposes. Any credit card information you provide in your personal profile is not stored by us, but is stored and used by our third party credit card processors in order for them to process payment that you owe third parties for the Services received by you.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s). Your IP address is used to help identify you, but contains no Personal Information about you.
We will send you service-related announcements on occasions when it is necessary to do so, such as if our Services are temporarily suspended for maintenance. We do not generally allow you to opt-out of these kinds of communications. If you do not wish to receive them, you may deactivate your account.
When and How Do We Disclose Your Information to Third Parties?
Disclosure to Third Parties Providing Services on Our Behalf. Roadie uses third party vendors to assist in the providing of our Services or certain aspects of our Services and to provide other services, on our behalf. We may provide these vendors with access to your information, including your Personal Information. These third parties are Drivers and companies they work for, those who host our Services, design and/or operate our Services’ features, track our Services’ analytics, process payments, assist in anti-fraud and security measures, help us provide customer support and geo-location information to our Users and to provide advertising services to Roadie. Third parties enable us to provide many administrative services, among sending you special offers and targeted advertisements, hosting our job application form, performing technical and maintenance services, database management, web analytics, and other administrative services. Any of your information shared with our vendors is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors is obligated not to disclose or use your Personal Information for any other purpose.
And Roadie may compile and release Personal Information regarding you and your use of the Applications or Services on an anonymous basis as part of a customer profile or similar report or analysis.
Other Times We Collect or Use Your and Other Users Information.
Roadie Referral Programs. If you choose to participate in any Roadie referral program, such as recommending our Services to a friend or recommending a friend for a job, we will ask you for certain information about your friend, including their name and email address. We store this information for the sole purpose of contacting the referral about our Services and tracking the success of our referral programs. We use this information for our own marketing purposes and no other unless we obtain consent from that person. Please be aware that when you use any send-to-a-friend functionality through our Services, your e-mail address may be included in the communication sent to your friend.
Co-Branded Services. At times, some of our Services may be provided to you in association with third parties like charities and sponsors (“Co-Branded Services”) and use of these Co-Branded Services may require you to disclose Personal Information to the third party. If you elect to register for Co-Branded Services, you may be providing your information to both the third party and us. Any Co-Branded Services offered to you will specifically identify the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Personal Information may be disclosed. Any information disclosed to a third party and will be subject to their posted privacy policies. Roadie is not responsible for the privacy policies and practices of any third party, including any third party participating in a Co-Branded Services offer.
Sweepstakes, Contests and Promotions. From time to time Roadie may offer sweepstakes, contests, and other promotions (“Promotion”) that require registration. By participating in a Promotion, you are agreeing to all official rules that govern that Promotion Each Promotion may contain specific requirements of you and require certain disclosures of Personal Information. Roadie may also require you to allow the sponsor of a Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
Legal Reasons. Roadie fully cooperates with all government and law enforcement officials and private parties to enforce and comply with the law and may do so in cooperation with third parties such as copyright owners, Internet service providers, wireless service providers and/or law enforcement agencies. In providing such cooperation, we may access, use, preserve, transfer and disclose your Personal Information and other information to these third parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; to protect the safety, rights, property or security of Roadie, our Services or any third party; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be made without notice to you.
Job and Work Applications. If you want to drive for Roadie or apply for another type of job with Roadie, we will collect Personal Information such as your name, email address, phone number and may collect additional information such as drivers license and insurance information, a resume, gender, and your ethnicity depending on what role you will play at Roadie. We use the information collected from you and from various third parties to determine your qualifications for the position and to contact you to set up an interview.
Investors. We may share your information, including your Personal Information and Usage Information with any affiliated companies for internal reasons. We also reserve the right to disclose and transfer all your information to a subsequent owner, co-owner or operator of our Services or applicable database; or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
Business Transfer. We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information to a subsequent owner, co-owner or operator of the Services or applicable database or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
Online Targeted Advertising
Targeted advertising (or behavioral advertising) uses information collected on an individual’s web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our website. For example, if you have shown a preference for gardening while visiting our website, you may be served an advertisement for gardening related websites when you visit a site other than our website. Roadie may disclose your Personal Information to our provider(s) providing us targeting advertising services. The information collected about our Users by such service providers in this regard is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from us or through third party website publishers.
If you would like to opt out of targeted advertising from us that occurs when visiting our third party advertising publishers, please click here to access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from Roadie and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.
In order for behavioral advertising opt-outs to work on your Device, your browser must be set to accept Cookies. If you delete Cookies, buy a new Device, access our Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out because online behavioral advertising technology does not work when scripting is disabled. Please check your browser’s security settings to validate whether scripting is active or disabled.
Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have Cookies on your browser and provides links to those companies.
Google Analytics. Roadie has implemented Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting in connection with our Online Targeted Advertising.
Roadie uses Google’s Remarketing tools to target and determine interest categories, audiences for interest-based advertising, demographic and location targeting. Roadie and third-party vendors, including Google, show Roadie’s ads on sites across the Internet and we and third-party vendors, including Google, use first-party cookies (such as the Google Analytics Cookie) and third-party Cookies (such as the DoubleClick Cookie) together to target and serve ads based on someone’s past visits to our website, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of Roadie’s features, offerings, advertisements, and email communications (by determining which emails you open and act upon) and other uses of ad services related to visits to our site. Roadie also will use data from Google’s Analytics Display Advertising or 3rd-party audience data (such as age, gender and interests) within Google Analytics to target interest based advertising to visitors of our site.
In addition to NAI Opt-Out Page our Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on or Google Analytics’ currently available opt-outs for the web.
Roadie will not facilitate the merging of your personally-identifiable information with non-personally identifiable information previously collected from Google’s Display Advertising features based on the DoubleClick Cookie without robust notice of, and the user’s prior affirmative (i.e. opt-in) consent to, that merger. We also will not run interest-based advertising campaigns that collect our Users Personal Information including, but not limited to, email addresses, telephone numbers and credit card numbers. We will not use or associate your Personal Information with remarketing lists, Cookies, data feeds or other anonymous identifiers. We will not use or associate targeting information, such as demographics or location, with any Personal Information collected from the ad or its landing page(s). We will not send Google precise location information without obtaining your consent. We will not share any of our User’s Personal Information with Google through our remarketing tag or any product data feeds, which might be associated with our ads.
We will not use any Google’s Analytics products to select or target interest-based advertisements, collect or use audience data such as Cookie lists, or create remarketing lists based on, or have ad content imply knowledge of, your Personal Information or other of your sensitive information, including without limitation, information related to children under the age of 13 years, users on adult, gambling, or government agency sites or apps, or other inferred or actual sensitive information like your health or medical history, negative financial status, racial, ethnic origins or sexual behavior or orientation, religious or political beliefs (other than the public registration information of United States voters), criminal record, or trade union membership.
Because Roadie uses Google Analytics, your web browser automatically sends certain information to Google when you visit our site. To see how Google uses your information go to How Google uses data when you use our partners’ sites or apps.
What Can Roadie Do With Information You Disclose Publicly?
Your Name and Likeness. We may also publish your name, voice, likeness and other Personal Information that is part of your User Content (see below), and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities. For full terms and conditions regarding User Content you submit to our Services, please review our Terms and Conditions.
To request removal of your User Content from our blogs, forums or otherwise, please contact us through email@example.com. We will make reasonable efforts to remove your User Content as requested, but in some cases we may not be able to remove your User Content, in which case we will let you know if we are unable to do so.
Other Things for You to Know About our Privacy Policies.
Security. All Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting any of your information that we retain and geo-location information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to Roadie is done at your own risk.
Maintaining the safety and privacy of your information is one of Roadie’s top goals. If you have discovered a security vulnerability in one of our products, please contact firstname.lastname@example.org. We consider reports to this address to be of the highest priority, and will investigate them as quickly as possible.
For vulnerabilities reported to us in compliance with this disclosure policy, Roadie commits to validate, respond to, and fix vulnerabilities in a timely fashion and to not take legal or administrative action against responsible vulnerability reporters. Roadie reserves all of its legal rights in the event of noncompliance.
Please include the following in security submissions:
- Your email address
- Your full name
- Summary of issue (e.g., XSS on Page Foo, CSRF on Page Bar, SQLi in App Baz)
- Steps to reproduce the issue
As a special thanks to individuals who have reported previously unknown vulnerabilities of high or critical security, Roadie will maintain a list of credits on this page.
Third Party Content And Links To Third Party Services. Our Services may contain content that is supplied by a third party, and those third parties may collect web site usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using our Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. Clicking on a banner advertisement may take you away from our website(s) onto a different web site that may then send their own Cookies to you, independently collect your data or solicit your Personal Information. We are not responsible for the privacy policies and practices of any third party and these third parties may not have their own published privacy policies. Please be aware when you leave our website(s) and Services and make time to read the privacy statements of all third party web sites or applications before submitting any of your Personal Information to third parties.
Children. Our Services are not directed toward minors; no one under 18 is allowed to register with or use any of our Services. We do not knowingly collect Personal Information from anyone under the age of 18 and if we discover that we have collected Personal Information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personal Information to us, please contact us at email@example.com.
Changing Your Information and Canceling Your Account.
You are responsible for maintaining the accuracy of all information you submit to Roadie. If your Personal Information changes, or if you no longer want our Services, you may correct, delete inaccuracies, or amend information by making the change on your account information page or by contacting us through firstname.lastname@example.org. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. You may also cancel or modify your communications that you have elected to receive from our Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email@example.com.
Roadie retains your Personal Information and Usage Information (including geo-location) for as long as your account is active and as needed to provide you our Services. Even after you cancel your Roadie account, we will retain your Personal Information and Usage Information (including geo-location, trip history, credit card information and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.