Case Studies | Roadie

Roadie helps top U.S. airline scale delivery capacity by 600% in real-time | Roadie

Written by Roadie | Aug 11, 2020 4:00:00 AM

The Situation

Since 2015, Roadie has been working with airline partners across 71 U.S. airports to quickly reunite customers with their mishandled bags. In fact, Roadie drivers have a track record for delivering mishandled bags up to 50% faster for all five major U.S. airlines.

The Result

Because Roadie taps into a crowdsourced network of drivers already on the road, we were able to instantly scale capacity in multiple markets across the country. As delayed bags arrived in their final destinations, the airline’s baggage service agents simply followed their usual process for sending bags with Roadie. As the deliveries were posted, more drivers were activated to complete them.

Thank you so much! Never expected to get our luggage so quickly.

Athena G.

Thank you for keeping me updated on my luggage journey! I was able to track when my suitcase would arrive and I had a nice note of apology on my bag from the driver. Thanks again for being timely and professional.

Terri T.

Thank you so much for bringing our luggage. I got text messages with tracking and the driver called with arrival time when he got here. Loved that!! Such great service.

Sara G.