Research Report

Expectations vs. Reality: The Surprising Performance Gap of Non-Traditional Last-Mile Delivery

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Are you getting the results you expect?

A survey of 150 retail leaders in supply chain and logistics revealed a major disconnect: their actual delivery performance from on-demand providers falls significantly short of their expected same-, next-, and two-day delivery metrics. In this report, you’ll learn:

  • The importance of last-mile delivery to the customer experience
  • The performance gap many retailers are experiencing in trying to ensure a great last-mile experience
  • Challenges of the last-mile experience and how to overcome them
  • Benefits retailers enjoy when they get last-mile right

Customer Quotes

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"Roadie offered the perfect solution. When it comes to technology, geographic coverage and quality, Roadie is unmatched and helps us get our medical supplies delivered on-time, every time."

David Weintraub

Pinch Med Spa