Consumers demand greater convenience
Consumers’ appetite for greater control, convenience and speed in their interactions with retailers and other sellers shows no sign of slowing. Average retail return rates jumped from 10.6% in 2020 to 16.6% in 2021, and e-commerce returns passed the 20% mark, according to the National Retail Federation.
Returns are increasingly recognized as a key component of a great customer experience. As a result, a growing number of sellers are expanding their returns options to include home pickup.
Returns are still a hassle, but they don’t have to be
Despite the expanding volume and faster speeds of direct shipments to consumers, the pickup of previously purchased merchandise from home has been far rarer. But that’s starting to change. Today, crowdsourced returns are enabling sellers to stand out from their competitors across a range of categories — from sending back clothing that doesn’t fit to exchanging spent propane canisters for filled ones or giving reusable meal kit boxes back to food service providers.
Crowdsourced returns can bring greater speed, convenience and control for shoppers and sellers alike. Soon, home pickup will become a must-have on retailers’ list of options for how customers can handle returns.
How you can use crowdsourcing for a better returns experience
Offering shoppers an easy, streamlined returns experience is critical to earning their loyalty and keeping inventory moving efficiently within your network. Download our whitepaper on to learn best practices for setting up processes, ensuring a great customer experience, and measuring and analyzing activity to optimize your use of crowdsourced returns.
Download to learn:
- Why crowdsourcing is the secret to quick returns
- 3 best practices for crowdsourced returns success
- How to set up your operations to efficiently manage returns
- How to make crowdsourced returns customer-friendly
- Ways to measure returns success