Consistently rated one of the best in customer service, a top airline needed to quickly reunite customers with their luggage after a baggage disruption at two major hubs. Historically, airlines rely on “daily sweep” luggage shipping companies that have limited flexibility, visibility, and scale. On days when bad weather or canceled flights increase volume, delivery times skyrocket because courier-style companies can’t add more delivery vans to their fleet.
The airline partnered with Roadie to tap into a crowdsourced network of drivers already on the road. As delayed bags arrived at their final destinations, the airline’s baggage service agents simply followed their usual process for sending bags with Roadie.
- Instantly scaled capacity nationwide
- 96% of bags delivered on-time
- Bags were delivered in just over two hours, on average