Improve the returns customer experience

Returns are increasingly recognized as a key component of a great customer experience. Crowdsourced returns can bring greater speed, convenience and control for shoppers. Offering shoppers an easy, streamlined returns experience is critical to earning their loyalty and keeping inventory moving efficiently within your network.


Multiple delivery solutions to make it happen

2-hour delivery

Get matched on-demand with drivers when customers demand ultrafast delivery

Same-day delivery

Connect with 200,000 independent drivers that can deliver same-day up to 100 miles

Next-day local delivery

Schedule orders for pick-up and delivery in advance

Batched and routed

Streamline pick-ups from high-volume locations while delivering quickly

Big, bulky & oversized

Request pickups on your timeline and skip weight, dimensional, and packaging costs

Cold chain

Ensure you deliver perishable orders quickly and safely

Why crowdsourced delivery for returns

Get returns faster

By offering customers easier, more convenient return pickup, retailers can restock items faster and increase the likelihood of resale.

Save on large items

With Roadie's flexible fleet of passenger cars, trucks and vans, retailers can save on returns of oversized (and often higher value) items.

Elevate the customer experience

Home pickup is the next frontier of seamless returns. Shoppers who value convenience will appreciate the option and are often willing to pay for it.

How reverse logistics management with Roadie can work for your business

Deliver within hours

Move product within 2-4 hours on average

Scale as needed

With predictable costs and flat-rate pricing for 29,000+ zip codes, scale up or down with demand

No packaging required

Less packaging waste for retailers and no need for customers to scramble around looking for boxes

Reduce your carbon footprint

More convenient returns means you can receive, resell and reuse more products that may have otherwise found their way into landfills

Routing & consolidation

Roadie’s app offers a reverse consolidation solution for companies that want to cluster their returns versus picking them up individually

24/7/365 Customer Support

Real people ready to help when it matters most

Returns & Reverse Logistics

Large retailer optimizes its returns management process to quickly move products from customers to stores and warehouses

The Challenge

Receiving returned products, putting them back into the sales pipeline, recycling them or disposing of them costs retailers time and money.

The Solution

Roadie taps into an independent network of drivers on the road to enable same-day, last-mile deliveries in any market nationwide, creating scale across markets and flex capacity for peak demand.

The Results

  • Get product back to market quicker
  • Move product within 2-4 hours on average
  • Scale operations nationwide

Frequently asked questions

  • How much does Roadie cost?
  • Where is Roadie available?
  • How does Roadie compare to other delivery models?
  • How long will it take to get set up?
  • Can Roadie handle volume spikes during peak?