Own the customer experience from store to door

Customers are demanding same-day delivery more than ever before. Meanwhile, many shippers and carriers are struggling to keep up with the increase in rush shipping. The dramatic shifts in consumer behavior due to the COVID-19 pandemic show no signs of reversing, making your ability to meet customer demand for same-day paramount.

The influx of same-day needs is causing a massive surge in added costs to enterprises, cutting into already thinning margins. Even as businesses move quickly to roll-out or expand same-day availability, the customer experience still suffers as overwhelmed carriers miss deadlines. Luckily, Roadie’s network of 200,000+ active drivers puts you in control to instantly scale and meet the needs of your business and—most importantly—your customers.

Our on-demand community of drivers delivering same-day gives enterprises the ability to:

  • Launch a same-day delivery platform in as little as 4 weeks
  • Skip hidden fees, costs and commissions, even when sending bulky or oddly-sized items
  • Support various logistics models, like direct-to-consumer, warehouse-to-store and ship-from-store
  • Integrate into your existing fulfillment systems quickly using our API, keeping you in control of the customer journey and data
how to choose an on-demand delivery provider

 

Scale delivery to any market, large & small

Larger Footprint Than Amazon Prime Now

Real-Time Delivery Tracking & Updates

Flexes With Your Business & Customer Demands

Stand out with same-day delivery

Build Loyal Customers

Create a same-day delivery program that increases customer satisfaction, improves customer reach and reduces costs while offering the flexibility and scalability that customers demand.

Increase Revenue

By successfully meeting your customer' expectations for rush shipping, you can increase conversion and retention rates.

Drive Excellence

Roadie offers enterprise clients SLA fulfillment and dedicated account management to ensure deliveries are made on-time.

EMPOWERING SAME-DAY DELIVERY

Tractor supply company delivers same-day from 100% of stores

Tractor Supply Company
The Situation

Tractor Supply Company first partnered with Roadie to offer home delivery in 2017 for its customers located all over the country, including smaller cities and towns outside the coverage areas of other delivery providers. When the novel coronavirus COVID-19 became a global pandemic, the need for same-day delivery became urgent and Tractor Supply needed to compress its rollout timeline from a few months to a few weeks.

The Challenge

As the largest rural lifestyle retail chain in the country, Tractor Supply serves a large number of customers outside major metros. With most same-day delivery providers servicing only primary and secondary markets, rolling out same-day delivery for everyone while they sheltered in place was an enormous challenge. To add complexity, Tractor Supply’s 15,000+ inventory items range in size from power tools to huge items like chicken coops.

The Solution

Together, Roadie and Tractor Supply worked to accelerate the ramp-up of same-day delivery in 1,462 locations in less than three weeks. Now, Tractor Supply Company is the first major general merchandise retailer to offer same-day delivery from 100% of stores – all 1,863 U.S. locations – and provided critical services for America’s heartland, which most delivery providers struggle to reach.

Roadie's crowdsourced network of personal cars and trucks easily handled the variety of inventory and allowed the companies to launch same-day delivery in a number of traditionally hard-to-service markets. With full integration into Tractor Supply’s e-commerce website and back-office systems, customers now experience a seamless journey as they receive real-time status updates and can track their deliveries from the store to their door. The result is a more personalized delivery experience that drives higher customer satisfaction and increased sales.