ROADIE SAME DAY® LEAD SUBMISSION

Give UPS customers a flexible, scalable way to deliver same-day

Roadie Same Day® enables UPS customers to deliver same-day to 97% of U.S. households. Roadie is a faster, more efficient option for big, bulky, oversized, and other hard-to-win business for UPS.

For RoadieXD™ leads, please contact UPS Customer Solutions.

ROADIE_22-812-1

Submit a Roadie Same Day® Lead Today

How Roadie Same Day® Works

Roadie includes a comprehensive suite of features designed to help UPS customers streamline same-day delivery.

Shopping Bag_Label

Merchants fulfill orders

Whether your customer sends from store locations, DCs, FCs or 3PL warehouses, Roadie enables scheduled and on-demand pick-ups.

Truck_Pickup_Blue

The Roadie algorithm matches a driver

The Roadie community of drivers with vehicles of all sizes gives businesses the flexibility to deliver even big and bulky items same-day, whether they’re sending in major metros or the smaller areas in between.

Badge with Ribbon

Recipients are more satisfied

We enable merchants to get their customers the products they need, whenever they need them. With Roadie, merchants control the delivery experience and can offer fast and high-quality service that wows their customers and builds loyalty.

How Roadie Same Day® Benefits UPS Customers

Not Small Package Compatible

The vast majority of Roadie deliveries are not small package compatible (within a corrugated cardboard box). Give your customers more delivery options with Roadie.

Learn More

Better for Big + Bulky

Win more big and bulky business. For large items with high accessorials, Roadie is a faster, more efficient way for merchants to deliver.

Learn More

Same-Day Local Delivery

Over 92% of deliveries with Roadie travel less than 20 miles. Roadie lets UPS customers offer same-day pick-up and delivery to 97% of U.S. households.

Learn More
Sales Compensation

3 Ways to Earn from Lead Referrals

1. SIP Credit
Earn ground residential SIP credit on every Roadie delivery when customers choose to bill to their six-digit account number.

2. Revenue Tiers
Billing Roadie deliveries to a UPS account number also commits Roadie revenue to small package revenue tiers.

3. Increased UPS Spend
For every $1 a customer spends with Roadie, their UPS parcel spend increases by $2.


ROADIE_22-1251-1

Who Uses Roadie for Last-Mile Delivery?

See how Roadie is helping businesses transform their last-mile delivery and achieve their business goals.

"...Our customers have made it clear that same-day or next-day deliveries to their homes and job sites is critical... We’re investing to bring this level of service to 90 percent of the US population, and Roadie is a key partner for us in making this a reality."

Mark Holifield

The Home Depot

"At Tractor Supply, we are committed to being the most dependable supplier of basic maintenance products for farm, ranch and rural customers. It is incredibly exciting to be able to offer same-day delivery via Roadie at every Tractor Supply store."

John Ordus

Tractor Supply Company

"Fanatics is incredibly excited to partner with Roadie and bring our customers the merchandise they crave faster than ever before. We place a continued emphasis on optimizing the fan experience, and this latest partnership with Roadie directly contributes to achieving that ultimate goal."

Lonnie Phillips

Fanatics

"Since our partnership with Roadie began in 2020, we’ve been able to expand the same-day delivery offering and make it more accessible to our retailer network, enabling them to meet higher consumer demand."

Mindy Murphy

Benjamin Moore

"Our goal is to provide as much value to our members as possible. With same-day delivery, we’re able to not only provide competitive everyday low prices, but we can save members time by delivering the order in just a few hours"

Monica Schwartz

BJ's Wholesale Club

Frequently Asked Questions

What is Roadie?

Roadie is a logistics management and crowdsourced delivery platform wholly owned by UPS. Roadie offers businesses fast, flexible and asset-light logistics solutions for local same-day delivery and last-mile delivery.

What does Roadie do?

Roadie connects your customers with a network of independent drivers who can deliver just about any item, of any size, anywhere in the U.S.

How fast can orders be delivered?

Roadie is great for offering same-day delivery, including 2-hour, 4-hour, or by end of day. Roadie cannot be used for delivery deadlines under 1 hour.

Where can my customers use Roadie?

The Roadie network covers 97% of U.S. households and all 50 states. We can run a coverage report by zip code for active opportunities.

Roadie is only available in the United States.

What can my customers deliver with Roadie?

From cupcakes to coffee tables, replacement parts to pet food, or new tires to new shoes, Roadie works for businesses across industries. Any item, almost any size*

*No pallets; special guidelines and extra certification charges possible on XL and HUGE gigs.

What items cannot be delivered on the Roadie platform?

Prohibited items can be found here. 

Special products, such as alcohol, items containing Hazmat materials (i.e. lithium batteries, lighter fluid, household chemicals, paint), pharmaceuticals, or tobacco products may be permitted in certain states and require additional contract addendums. Contact the Roadie Sales team for more information. 

We don’t compete with Doordash or Ubereats for food delivery. No restaurant delivery.

Alcohol is currently available in 8 states:

  • Arizona
  • California
  • Florida
  • Minnesota
  • Nebraska
  • New York
  • Washington (State)
  • Wyoming

What kind of packaging is required?

None! No packaging is required because drivers pick up straight from your customers’ locations and deliver directly to the end recipient. Drivers have everything needed to secure items but your customers should still consider fragility of products when determining whether packaging or additional packaging is needed for their deliveries.

Learn More

What kinds of vehicles do drivers using Roadie have?

From rideshare drivers and retirees to soccer moms and commuters, drivers on the Roadie network use sedans, SUVs, pickup trucks, sprinter vans and box trucks. When deliveries are created, the Roadie platform automatically matches each delivery with the driver with the right vehicle for the order based on size, weight and distance. For an additional fee, your customer can also find drivers with trailers.

Learn More

Do drivers on the Roadie platform wear uniforms?

No. Roadie drivers are not employees of Roadie or UPS. Drivers are independent contractors. Drivers are required to dress and act professionally at all times when using the Roadie app.

Learn More

How will my customers identify the right driver?

Drivers identify themself by showing the Roadie app with an order number. For specific sensitive items, your customers can also require ID verification from the driver.

Learn More

Who competes with Roadie?

Roadie’s main competitors are other crowdsourced apps: DoorDash, Uber, Instacart, Walmart GoLocal, and Shipt. If your customer currently uses one of these platforms, they’re probably a good fit for Roadie.

Learn More

What indicates a customer is a good fit for Roadie?

There are a few ways you can determine if a customer is a good fit:

  • The customer already offers same-day delivery
  • Ask your customer if they use company staff, hired drivers, local couriers, or another crowdsourced delivery app like DoorDash or Uber Connect Roadie covers more places and longer distances than all of those options.
  • The customer has daily hot shot shipping needs. Roadie’s solutions are faster and often less expensive.
  • The customer sells through ecommerce and fulfills orders from their storefronts. Roadie enables seamless pick up of ecommerce orders from stores and delivery to recipients within hours.
  • The customer competes with ecommerce retailers, but doesn’t yet offer same-day delivery.
  • The customer has regular inventory rebalancing needs, from store-to-store or DC-to-store. Roadie can enable on-demand delivery that’s faster and more efficient.
  • The customer sends employees out to pick up orders from wholesalers or warehouses. Roadie allows businesses to get those orders delivered while employees focus on the tasks they’re best at.
  • The customer uses another solution for first- or last-mile delivery to UPS stores or other access points.
Learn More

What do I do when a customer is interested?

Submit a lead using the form above!

Learn More

What do I do if I'm unsure if a customer is a good fit?

Email Thomas, Head of UPS Channel Sales for Roadie (tangst@roadie.com).

Learn More