Tackle your peak season demons with a delivery solution that understands your needs.
When holiday sales begin to climb, retailers feel strain from all sides. Peak season is game time for logistics. As more shoppers choose digital channels, the last mile constraints are felt more as well. How can you scale up seamlessly? How do you meet changing consumer expectations?
There isn’t a one-size-fits-all solution in the last mile. Businesses need a variety of tools for a variety of challenges. Plus, they need to balance flexibility and optionality with efficient management and operations. What if there was a way to remain nimble, meet customer demands and scale seamlessly during peak season?
Shorter delivery times are a priority for your customers
Peak season is hard. You’re managing growth and higher volumes while also trying to reduce delivery costs and working diligently to delight customers. And now, consumers want optionality when it comes to delivery.
Sixty-eight percent of shoppers factor shorter delivery times into their buying decisions, and 41% hope to get their orders within 24 hours and 24% bank on delivery windows of just two hours. Sometimes you forget to get your mother-in-law a gift right before your big family gathering and you need to get it quick. Other times though, you’ve spotted the perfect gag gift for your friend’s holiday party weeks ahead of time and you’re willing to wait.
Customer delivery preferences may fluctuate with every purchase, but peak times obviously generate more last-minute gifts and other purchases that necessitate faster delivery times. Your delivery solutions must be able to accommodate these demands.
For those purchases that have plenty of lead time, choosing a high-quality, reliable carrier like UPS’ parcel service is a no brainer. But you can also meet ultrafast delivery demand with another UPS solution, Roadie. By having multiple delivery tools at your disposal, companies can offer customers a range of delivery choices and the opportunity to select what works best for them.
4 ways to drive peak season success with Roadie and UPS
During peak season and year-round, your delivery infrastructure should be able help you:
- Get a leg up on your competitors: Customers actively seek delivery options as they shop. If your company offers the best range of choices, it will win the deal.
- Gain access to more capacity: During the busy peak season, it helps to have an instantly scalable option on top of your contracted capacity with other providers. That way you can meet any unexpected spikes in demand without a sweat.
- Expand your reach: The Roadie national network of 200,000 independent drivers across 29,000+ zip codes lets you deliver same-day. Combine that with UPS’ global reach across 200+ countries and you ensure that your customer orders get to their destinations in time for the holidays.
- Make your customers happy: Customers want their orders when they want them — and it’s hard to predict how fast an item will need to be delivered. Having multiple solutions to get the job done helps you meet and exceed those expectations.
A well-rounded last-mile network will also help you build a more agile, efficient and customer-centric supply chain that’s less prone to disruption and other outside factors.
This peak season, consider adding ultrafast delivery. This will not only give you and your customers the luxury of choice, but it will also help you build a more resilient, reliable supply chain.
