The Situation

Pinch Med Spa is a tech-enabled concierge medical spa founded to empower Nurse Practitioners to run their own mobile med spa that supplements their day job. Pinch offers everything their expert providers need – from insurance and training to marketing and software. One key aspect of providing medical spa treatments at home is the products and supplies for each appointment. 

Pinch’s operations have always been set up to be mobile, with Nurse Practitioners traveling to meet clients. However, as Pinch’s popularity grew, so did the need for more complex logistics. The company’s original system for managing provider visits and delivering supplies wasn’t enough to keep up with demand. Specifically, they needed a better way to:

  • Get medical products and supplies to providers across many zip codes
  • Coordinate same-day treatments with on-demand deliveries on short notice
  • Manage multiple deliveries at the same time across different locations

As Pinch scaled its operations, it became clear that an upgrade was necessary to ensure consistent, timely delivery of supplies for providers – and that’s where the company turned to Roadie.

The Challenge

Pinch faced several logistical hurdles as it expanded its services to cover more cities. With a distributed team of expert providers traveling to clients’ homes, ensuring that every provider had the necessary equipment and medical supplies became increasingly difficult.

When exploring delivery solutions, Pinch needed to get their Botox injections and dermal fillers to their providers safely, on time, and in a cost-effective manner. The main criteria were a solution that was technology-friendly, medical-compliant, and scalable across the country – not just in their home market of Chicago.

The Solution

To solve these challenges, Pinch turned to Roadie to help streamline and scale their delivery logistics. The Roadie platform is purpose-built for businesses to solve their toughest logistics challenges so that they can focus on growth and expansion. Pinch was able to successfully onboard onto the Roadie platform in just one week, getting access to tools that made it easy to coordinate and manage deliveries. The Roadie dashboard gave the Pinch team greater visibility, with options to sort deliveries by driver, delivery status, or pickup times, which helped streamline operations. These features, along with real-time tracking, and on-demand support were just the tools Pinch needed to take their business to the next level. In addition to Pinch’s two original treatments, Roadie also enabled delivery of more products for new treatments including microneedling pens, chemical peel kits, and mobile IV fluids for at-home appointments. The Roadie solution also made it easy for providers out on location to track delivery progress in real time and know exactly when their deliveries would arrive.

The Results

Since using Roadie, Pinch has seen measurable improvements in its delivery operations, which have significantly contributed to the company’s overall growth. Here’s what they’ve accomplished:

  • Expanded network of expert providers by more than 2.5x
  • Grew geographic coverage from 50 zip codes to over 300 zip codes
  • Grew client treatments by over 500% YoY by removing delivery bottlenecks

“Roadie offered the perfect solution,” said David Weintraub, Head of Operations at Pinch. “When it comes to technology, geographic coverage and quality, Roadie is unmatched and helps us get our medical supplies delivered on-time, every time.”

“Roadie offered the perfect solution. When it comes to technology, geographic coverage and quality, Roadie is unmatched and helps us get our medical supplies delivered on-time, every time.”
-David Weintraub, Head of Operations at Pinch

With the Roadie platform, Pinch has transformed its logistics and delivery process, allowing it to scale efficiently, keep its providers fully equipped and offer top-tier service to clients across Illinois.