Trust & Safety for Senders
Safely send with Roadie
You care about your stuff, and so do we. That’s why our team built Roadie with a commitment to keeping your items secure from pickup to delivery.
200,000+ pre-screened and verified drivers
For the safety of our community, each driver passes a professional third-party safety screening. Once they start delivering, drivers must maintain a minimum 4-star rating to continue driving in our community.
Safety at every turn
More than anything, Roadie is a community of people. That’s why we work hard every day to build a trusted platform that puts the safety and security of the people in our community first. From two-tiered safety screenings of drivers to automatic protection on every delivery, our first priority is always the safety of your items.
Real-Time Tracking
From pickup to delivery, see your item every step of the way, with real-time tracking on any device.Pickup and Delivery Confirmation
Get a timestamped, photo confirmation at pickup and delivery, even when a signature isn’t required.Reviews and Feedback
After every delivery, you can rate your driver and provide anonymous feedback directly to our Trust & Safety team.24/7 Live, Human Support
Yep, real humans are right here in Atlanta, GA to help you by phone or email when you need it — before, during, and after any delivery.
The Roadie protection plan
You’ll have peace of mind knowing we protect your delivery from pickup to dropoff and every step in between. In addition to features like real-time tracking and photographic chain of custody, our Roadie Protection Plan insures each delivery up to $100, with the option to buy additional coverage up to $10,000 through UPS Capital®.
Got questions? Get answers from real humans.
Visit our Support Center to learn how to set up an account, post or cancel a delivery or use our website and mobile apps. If you don’t find what you’re looking for, reach out to our live, human support team, based right here in Atlanta, GA.